Call Management

This module will allow you to see your current calls, call statistics and call recordings. Please note that in order to access this page, you must have the CALL_MANAGER role. For call tapping, there is also a role. I invite you to consult the following article.

If your Traction has several branches, you have two views:

All departments = all branches

My departments = your branch

COLUMN

On the right you will find all the extensions of the employees, their number of incoming and outgoing calls, their availability status and the number of visits.

CALLS IN PROGRESS

You can see the current calls, who is on the phone, where the call is coming from and who is calling. This is also where you will create a call note.

COLORS

Red = back to reception

Blue = waiting for reception

Yellow = direct transfer

Green = connected

STATISTICS

I invite you to consult the article to learn more.

SUPERVISOR

I invite you to read the article to learn more.