Statistics

1- Where to find the tab

The tab Team / Call Manager / 2nd tab Statistics.

2- Graph of the day

You can see the number of calls, calls in the queue, users' returns and returns from the queue.

3- Graph in two weeks

We can see the number of calls, calls in the queue, user returns and queue returns for the last two weeks.

We can select the dates we want and we can classify them by department.

4- Graph by department

The graph allows us to see by department and the total number of calls compiled over two weeks. In black is the total number.

5- Graph by employee

By choosing the department (in this example: 6-sales boat), you can then choose the desired employee to see the total number of calls.

6- Percentage of calls answered

The graph allows you to see by department the percentage of calls answered over two weeks. In black is the total number.

7- Response time

The graph allows you to see by department the response time in seconds over two weeks. In black is the total number.

8- Returns to reception

The graph allows you to see by department the number of returns to the reception, so all the calls that were not answered by an employee. It is important to know why they did not answer and if the receptionist took the message so that the employee can reach the customer again. In black is the total number.

9- Calls from sources

The graph allows you to see all the calls coming from the sources determined in the Traction configurations.

10- Statistics by employee

By department, we can see all the employees with the total of their calls during the two selected weeks.

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