If you have access to the PBX system, here's how to program a voice mailbox so that the audio goes directly into Traction.

In the extension of the employee who has Traction access, choose the VOICEMAIL tab

- Applications

-Extensions

- Select extension and edit

-Voicemail

-Enable: Yes

- Voicemail Password: you can put whatever you want - must be minimum 5 characters

- Email Address: extension#@tractionemail.com (so the person's extension and the user's TRACTION email address). 

**In Traction** -> The user's address will be available in the Admin->Department tab, in the column: Traction Email. You must take the part after the @, the @ must be included. Example : 1701@traction.vrthetford.com

- Email Attachment : Yes (to be able to receive voicemail in Traction)

- Delete Voicemail : Yes (so that the message is automatically deleted from the landline)

Make sure that "FOLLOW ME" is deactivated

When everything is configured, make a test by sending yourself a voice message and go to the list of communications (Traction) to recover the reception email.

Locate this email