Web opportunities
This module will allow you to see all opportunities created via a web request (Form, Email, SMS, External supplier, Facebook, Chat). If you want to see by lead type separately, you have the options: All opportunities / In-store opportunities / Call opportunities
Don't forget to configure your filters and your views to have your precise statistics.
DEFINITION OF THE BOXES
The number is the total number of opportunities and the number in parenthesis is the percentage distribution of opportunities received. *Don't forget that the numbers are related to your top and bottom checked filters*.
All opportunities
The total number of opportunities created by the system, as these are external requests.
Not contacted
Attempts
Pending
Reached
Sales
The total number of sales from the web. The percentage represents the percentage of opportunities repaired. So in this case, 140 sales out of 522 opportunities = 26.8%.
Average time of first contact
The time of the first contact made by the user is calculated in minutes and hours. The time is calculated according to the opening hours of the departments configured in your Traction: Modification of a work schedule
With Appointment
Delivered vehicles
If you have not set an end date, the opportunity will not be calculated.